Post-script to Miss Moore thought otherwise…

Re-reading my blog posts, in the spirit of research and reflection, I realised I made an unforgivable error in the post ‘Miss Moore thought Otherwise’. I mentioned that I got my first library ‘card’ aged 5, completely forgetting that, at this point, libraries still operated the browne card issue method! So, I didnt get a ‘card’, I got a little brown envelope where the issue cards from the books were kept, that had my name on the front of it and lived in a little drawer in the main library desk. No bar codes in 1975! They looked a little bit like this: browne issue system

I was totally obsessed with these little cards and the drawers they lived in. So it’s no wonder that I became a Librarian, really. But it’s got me thinking about how much more there is to the profession, even then. I saw the Librarian at our little branch library as almost Godlike in her ability to know exactly where a particular book was, and if they didn’t have it, she could get it for me! I thought it was by magic, but now I know it was simply the reservation and Inter-Library Loan systems that produced the eagerly awaited volume. She had the power to make or destroy my day/week.

I distinctly remember the first ILL I ever had: it was a copy of ‘The Blue Lagoon’ by Henry De Vere Stacpoole. I had recently watched the film, aged about 12ish, and was determined to read the book about two children cast ashore on a desert island with no adults to tell them what to do (every 12 year old’s dream, I think)! As it was an old book, which I didn’t know until I spoke to the Librarian about it, we didn’t have a copy in the local library, but never you fear, young Karen, she got it for me!

By today’s standard, the investigation she would have to do to find a copy would simply be to type it into Copac and send off for the text in question. In 1982, the process was much more arduous. It would’ve involved microfilm, I daresay. I don’t think I ever expressed my gratitude properly to her, or her very well-trained staff, so, belatedly, thank you to all Bilston Library staff from 1970 to the present day! I wouldn’t be where I am today without you…

Well, where does that leave me? I hope that, in my customer service dealings, I give as much to my customers as I received from the Bilston Library staff. The profession has changed beyond what Mrs Morgan would recognise now (and I know she retired about 1994). But the ethos remains the same: we facilitate access to knowledge and information, we do it with a smile on our face and we have a dedication to our profession that most occupations will never see…I thank my lucky stars I have been allowed into such a great institution and have such enthusiastic, wonderful colleagues and compatriots! Hats off to all Librarians everywhere! 🙂

Reflective Practice Pt 1

As I mentioned in the previous post, I’m working towards my Chartership and it’s now well underway! Allez! as we say in cycling!
I’ve just started to look at writing my reflective statement and, oh boy, this is going to be a toughie! My mentor has suggested that I look at portfolios on the VLE, but I havent quite got that far…I’m still in denial, I think!

However, as well as my blog, which is a great place to organise my thoughts (and espouse on topics that I am interested in/have a vague knowledge of/get right up my nose!) I’ve started keeping a reflective ‘diary’, in the form of some word documents in a folder. Not the best way of organising my material so I am going to do a bit of digging around to find out if there is a better way to do this! I work with a few folk who are really into Web 2.0 and, while I’m no Luddite myself (wouldn’t be doing this if I was!), they have their fingers more on the pulse than me…

This week has also seen me putting together my presentation for the CILIP Changes to Chartership event, at Edge Hill University, that I have been asked to speak at! First time I’ve been head-hunted for a particular event and I feel incredibly privileged and grateful to be doing it. I was suggested by one of our senior managers as a speaker as I initially looked at Chartering under the old regs and, for reasons unknown, never got off the ground with it. So, I’m going to speak a bit about me, why I’m doing it and the things I like/dislike about the Chartership process. My presentation is still a work in progress but, when I’ve done it, I will use it as an opportunity for reflection on how the event went. I’ll publish the presentation at that point, but it wont be surprising that there’s a little narrative running through it (guess, I dare you!).

So, reflective writing…at the minute, my writing is confined to specific instances, rather than a holistic reflection of my role/development etc…I’ve had a few ‘learning experiences’ recently and have been noting these down as instances to reflect on.

Recently I had one student, not from our Uni, being incredibly rude to me, even though I wasn’t in the wrong. When I offered to pass her on to a colleague who would tell her exactly the same thing I had, she hung up on me and didn’t call back. It’s the old library adage; users will ask many times of different staff members the same question in the hope that someone will tell them what they want to hear rather than the truth!

My learning I’ve taken from the above? I wont bother arguing the toss with someone in future who isn’t willing to listen, I will just offer to pass straight over to another colleague or to the duty manager to reinforce the message to the user!

So, off now to do some investigating into reflective organisation. I’m now going across the office to bug our resident Web 2.0 expert! Watch this space…

New Technologies

Image

Browsing around on the home PC, I came across this photo.

I took this in a bike shop in Hastings last year as this is the bike I had when I was 12. I asked for a bike for Christmas and my Birthday (they’re one and the same for me…) and this is what my folks bought me: a Raleigh Saffron. Now, not to sound ungrateful, but what I really had wanted was a ten-speed racer…fast-forward some 30 years and I had a new road bike last year for Christmas and my Birthday. The Saffron in 1982 would’ve probably cost my parents a month’s wages: a Rose Pro WSL Lady cost the best part of £900. http://www.rosebikes.co.uk/bike/rose-pro-wsl-200-2014/aid:666623

And this got me to thinking about new technology. In 1982 I wanted a ten-speed racer and got a three speed shopper. In 1993 we implemented our first library management system that was computerised at Wolverhampton Libraries (the DS system that was the precursor to Talis). Now, most of my job is working online, either through emails, with the LMS or on our VLE!

So,how do we use these new technologies? How can we exploit them to their utmost potential? I wasn’t going to win any races on that Saffron (which, incidentally is still in my Dad’s shed!). I probably wouldn’t have won any on a ten-speed either, but I would have been more than likely to have a go. Giving me 27 gears has driven me to heights on a bike that I would never have aspired to even five years ago. Along with some friends, we’ve covered almost the length of Britain this year alone!

Given that new technologies are the drivers of the changing information environment, where can we go with them? I believe that there isn’t any limit on what we can do with them, except our imagination. And I have an over-active imagination! Watch this space…